Frequently asked questions

Frequently asked questions is a new way to find your central heating system online. This means no pushy salesmen and most importantly, no pressure. You determine what you want, what you spend, when or if you have it installed and even when you do your plan and order. Everything can be done from the comfort of your own living room in your own time.

  • Design your property via our state-of-the-art CAD design where you can place exactly what you want, where you want it in your property. Or if you are short of time you can simply ask a few questions about your property and current boiler via our Fast Track system.

  • Once you have selected your new system you can choose to pay by a variety of flexible methods such as finance or cash.

    On confirmation all details will be sent to your listed email address and will be stored on your account. Simply wait for your installer to arrive on your preferred date with your brand-new central heating system.
  • Yes. We are Gas Safe Registered. Our registration number is 596764. has been installing central heating systems since 2005. We understand the frustration about waiting in for sales reps or losing a day’s pay or holiday when you have busy lives to lead.

    There has been a build-up of mistrust and concern that sales people in your home may outstay their welcome – means that you have complete control back.

    You determine what you want, what you spend, when or if you have it installed and even when you do your plan and order. It’s all at your finger tips with the comfort to know that if you need any support we are always here at the left-hand side of your screen through our live chat.

    No hidden extras are included in our quotes! Although our prices are subject to survey and we fully trust our Gas Safe Registered engineers to find the best quote for you by using our accurate state-of-the-art system.

    All our boilers come with 1-year installation warranty. Depending on the boiler manufacturer you choose, warranties can vary between 2-10 years.

    If you are ever unsure of your decision at any point of your journey, you can chat with a Gas Safe Registered engineer to make sure all is 100%. Our system is also accurate at spotting mistakes and if something doesn’t seem right your journey will be paused and you will be recommended to get in contact with us.

    Depending on installation type, it can take between 1-3 days. For example, if you are having a like for like swap this can be done within 1 day but if you are looking for a full system conversion this is where installation can take a little longer.

    Yes. Pay however much you are comfortable with just get in touch with our lenders to increase your payment. If you can add more to your agreement, the sooner the loan will be paid in full.

    Yes. We have a cooling off period of 14 days. If you decide to cancel after the 14 day period, you will lose your deposit. warranties cover boiler faults and breakdowns only.

    DuoLogo Limited

    Authorised and regulated by the Financial Conduct Authority.

    Business registered address:

    10 Bressenden Place
    SW1E 5DH

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